Student Services Support – D2

Job description

We have a great new opportunity to join a dynamic school based in the Dublin 2 area.

Job Specification: Student Services Support

Role:

• Reception duties – phone, email correspondence and in person
• Liaising directly with customers (students, parents and teachers)
• Deliver timely and accurate responses to customer queries and requests
• Maintain accountability for accurate and timely assistance to their customers
• Provide first contact resolution to Helpdesk incidents and requests
• Various administrative tasks
• Other duties and tasks as assigned by the Office Manager

Skills:

• Professional friendly manner
• Excellent verbal and written communication skills
• Ability to work independently as well as part of a team
• Confident and able to support and assist customers
• Strong attention to detail
• Ability to learn new skills
• Problem solving and issue resolution skills
• Happy to take on duties and tasks as and when requested

Experience:

• Previous experience in a similar role is required (Educational sector)
• Excellent communication skills, both written and verbal
• Strong Administrative skills
• Efficiency, attention to detail and willingness to adapt and learn
• Ability to work in a fast paced environment
• Ability to deal with customers and team members at all levels of the business
• Proficient in MS Excel, Word and Outlook

Conditions:

• Permanent, full time role
• 35hrs per week (9am – 5pm, possibility of 8am-4pm)
• This role is based in the Dublin 2 area, opportunity for hybrid working after an agreed period of time
• Salary: €35k