Membership Coordinator

Job Purpose

The Membership Team Member will report to the Digital Transformation Manager and will be primarily responsible for the management of new member applications through to completion.

Membership Team Duties

• Day to day management of the membership process
• Responsible for monitoring the membership phone line, O365 shared mailbox & ID-Pal
• Liaising with staff & potential new members on all membership queries
• Work alongside the Membership Officer in correcting any compliance issues noted
• Monthly follow up of new member accounts not meeting the minimum share balance
• Monthly filing of membership application forms

Ad Hoc Duties

• Processing of Quarterly Member Statements
• Dormant account processing & follow up

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Requirements

• Detail oriented with strong computer literacy skills, in particular MS Excel.
• Excellent administrative, organisational and support skills.
• Ability to prioritise issues and escalate accordingly.
• Ability to work independently and also in a team environment.
• Excellent communication skills with an ability to deal with members in a confident and professional manner.
• Active listening skills to accurately respond to enquiries and requests.
• Flexibility and adaptability to learn and work on different tasks, in different situations.
• QFA/CUA qualification – Must be willing to undertake necessary exams if required.
• Knowledge of Progress system desirable.
• Salary is €35k. Full time hours.