Internal Key Account Manager

Internal Key Account Manager

We currently have an exciting opportunity for an Internal Key Account Manager to join a team of a multinational distribution company based in the North Dublin area.

This is an exciting opportunity to work with the companies prestigious “Platinum Customers” and play a crucial role in driving sales and maintaining strong relationships.

Role Overview:

As a Key Account Manager, you will be responsible for managing relationships with our key accounts, known as “Platinum Customers.” Your primary duties will include building and maintaining strong relationships, driving sales, ensuring customer satisfaction, and supporting the Customer Service Manager with key contracts administration. This is a fast-paced role that requires excellent communication, negotiation, and relationship-building skills.

The successful candidate will have previously worked in an Account Management role and have excellent communication, negotiation, and relationship-building abilities.

General Accountabilities:

Provide assistance to the Customer Service Manager in Key Contracts administration, including compiling reports and resolving queries.

• Serve as the primary point of contact for all customer inquiries.
• Process customer orders promptly within agreed timelines and ensure accurate paperwork issuance for sign-off.
• Coordinate with re-order regarding eliminated and inactive codes, updating the system accordingly.
• Previous experience in Customer Service/Administration/Telesales is advantageous.

Key Responsibilities:

• Serve as the initial point of contact for a designated customer base.
• Communicate clearly with clients, addressing concerns, and resolving issues effectively.
• Manage customer needs to align with the company’s overall business plans and strategies.
• Negotiate and finalise business contracts with existing and prospective clients.
• Drive sales to Platinum customers, ensuring revenue targets are met.
• Conduct follow-ups with customers to gauge satisfaction with the company‘s products or services.
• Contribute valuable insights to sales strategies by evaluating current products, monitoring competitors, and assessing customer needs.
• Convert customers to digital trading in line with Company targets.
• Assist the Customer Service Manager in Key Contracts administration, including report compilation and query resolution.
• Participate in potential weekly and/or monthly training opportunities and professional development.
• Collaborate effectively with internal stakeholders such as Commercial, Customer Service, Category, and Telesales teams.

Qualifications, Experience & Skills:

• Minimum 3-4years’ experience in sales, both in internal/field sales.
• Previous experience managing large customer accounts from end to end.
• Excellent communication, negotiation, and relationship-building abilities.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM software is advantageous.
• Ability to work collaboratively with cross-functional teams.
• A natural attitude towards providing excellent quality service.
• Excellent telephone manner is essential.
• Can develop positive business relationships to ‘close’ a sale.

Additional Key Skills & Attributes:

• A dynamic individual who adapts well to change and can thrive in a rapidly growing organization.
• Highly organized with the ability to plan and prioritize workloads effectively for maximum impact.
• Ability to execute directly at high quality and pace.
• Strong drive, enthusiasm, and commitment with an interest in developing a career in a multinational organisation.
• A ‘can do’ attitude and a positive, solution-focused mindset.
• Strong commercial acumen with a focus on delivering value to the business.
• Exceptional interpersonal skills, capable of engaging and developing relationships with individuals at all levels of the organization.
• A self-starter who can work collaboratively as a member of a highly interdependent team.
• Sound judgment and objective logical decision-making skills.

Benefits/ Reward:

On offer is a competitive rates of pay and benefits, including a company pension scheme, healthcare cash plan, share save plan, long service awards, enhanced maternity/paternity pay, Employee Assistance Program, life assurance, and 20 days annual leave increasing to 25 days with service, with the opportunity to purchase additional holidays, Cycle to Work Scheme, and employee discounts.

Note:

This job description is intended to convey the essential details of the role and is not exhaustive. Duties and responsibilities may be subject to change based on the evolving needs of the organization

Fulltime Permanent

37.5 hours

A competitive salary is offered. Bonus 10% based on KPI’s.