Apartment Manager

We are recruiting an Apartment Manager to manage and maintain a group of nine holiday apartments in the Killiney, Dalkey area, Co Dublin.
This role is available to start in May 2026.

Contract Type: Permanent, Part Time

Reporting To: Board of Directors

Role Overview

• Small, well-managed complex with a high level of autonomy
• Varied role combining people, property, and operations

Apartment Manager is responsible for the overall management, operation, and maintenance of nine holiday apartments, ensuring a high standard of guest experience, efficient administration of rental operations and timeshare exchanges, and effective coordination with service providers and stakeholders.

Key Responsibilities

1. Guest Services & Customer Relations

• Meet and greet guests on arrival and provide information on local amenities and on-site facilities
• Provide assistance and respond to guest requests
• Contact all guests prior to arrival to confirm details
• Respond to emergency calls as required
• Monitor guest comment cards and follow up on feedback where necessary

2. Timeshare & Rental Management

• Liaise with exchange companies regarding banked weeks and incoming guests
• Manage timeshare exchange weeks and rental contracts with Exchange companies
• Handle rental enquiries, reservations, and ensure timely payment of bookings
• Correspond with owners regarding usage of their weeks
• Manage the transfer of ownership of weeks (sales, surrenders, forfeitures), liaising with solicitors where required
• Maintain accurate and secure ownership and usage records

3. Operations & Property Management

• Oversee weekly arrivals and departures
• Liaise with the hotel regarding check-ins, check-outs, utilities, and ongoing issues
• Ensure all apartments are inspected after guest departure and prior to arrival
• Maintain inventory, fixtures, fittings, and information packs
• Manage general repairs, maintenance, and replacement of appliances and furnishings
• Monitor utility charges billed by the hotel

4. Housekeeping & Facilities Management

• Liaise with cleaners and manage Saturday shift schedules
• Supervise housekeeping staff and ensure high cleaning standards
• Manage linen and towel supply, including contracts, deliveries, and collections
• Manage stocktakes of cleaning supplies, apartment inventory, and office materials
• Ensure all equipment is in good working order

5. Compliance, Health & Safety

• Arrange annual service checks for fire safety equipment
• Ensure adherence to company and legal policies on:
• Health & Safety
• Hygiene
• Fire Safety
• Report and document all accidents or incidents

6. Administrative Duties

• Negotiate annual service agreements and invoices with the hotel
• Manage incoming payments / bank lodgements
• Maintain accurate records of rentals, exchanges, and ownership
• Manage insurance renewals:
• Directors & Officers Insurance
• Contents Insurance

7. Contracts & Supplier Management

• Arrange and manage contracts with:
• Exchange companies (RCI, Interval International)
• Linen suppliers
• Other service providers as required
• Liaise with the management company regarding upkeep of common areas, gardens, and grounds

8. Staff Management & Training

• Train, supervise, and support the Assistant Manager
• Provide cover during Assistant Manager‘s annual leave (up to 4 weeks per annum)
• Coordinate staffing during peak and refurbishment periods

9. Refurbishment & Projects

• Prepare proposals and obtain quotations for annual refurbishment
• Project manage refurbishment works (first two weeks in December)

10. Reporting & Governance

• Prepare reports for quarterly Directors‘ Meetings and Annual General Meeting (AGM)
• Attend and present at these meetings as required

Working Conditions & Requirements

• 25 hours per week (can be 3 days per week Wednesdays, Thursdays, fridays or Saturday (every second Saturday)
• Additional working hours required during:
• Annual refurbishment period (December)
• No annual leave preferred during:
• July and August
• December / Christmas period
• Some availability required for urgent guest issues outside standard hours
• Professional standard of dress and conduct must be maintained at all times

Key Skills & Competencies

• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Ability to manage multiple stakeholders and service providers
• Problem-solving and decision-making capability
• Attention to detail and record-keeping accuracy
• Flexibility and responsiveness to operational demands
• Practical, hands-on approach with strong attention to detail
• Ideally previous experience working in the hospitality sector dealing with the public and managing staff.
• Salary: €29250 for 25hrs per week (€22.50ph)